Please note that Customer Care will be closed on Friday, August 29 after 12:00 p.m. (EST) and Monday, September 1, 2008 in observance of the Labor Day holiday.
Your order may be delayed 1-2 business days if placed prior to the holiday.
We will be available again to assist you on Tuesday, September 2, 2008 at 8:00 a.m. (EST).
We apologize for the inconvenience and wish you a safe and happy holiday weekend.
BILLING PROCESS
Q: What forms of payment are accepted for online purchases, and when am I billed?
A: MARCIANO.com accepts VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, and GUESS
GIFT CARDS. We will not bill your credit card until we ship your order. Please be
aware that once we receive credit card authorization, the funds will be reserved
up to 30 days depending on the bank (please check the policy of your lending institution).
Also, if you are paying with a debit card, please verify with your bank if there
are limitations pertaining to daily withdrawals on your card. MARCIANO.com reserves
the right to request additional identification. If this is needed, we will contact
you by e-mail or telephone.
SALES TAX
Q: Why do I have to pay sales tax on my order?
A: MARCIANO.com is required by law to charge sales tax on orders shipped to the
following states:
Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois,
Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota,
Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode
Island, South Carolina, Tennessee, Texas, Virginia and Washington. Sales tax does
not apply to orders shipped to addresses in other states.
SHIPPING OPTIONS
Q: What shipping options are available?
A: Orders from MARCIANO.com are shipped via UPS using the following rate scale:
GROUND
(5-7 business days)
2ND DAY
NEXT DAY
$5.95
$10.95
$15.95
NOTE: No Saturday or Sunday deliveries. No shipping
to P.O. Boxes. A.P.O. and F.P.O. addresses are automatically shipped via
USPS Ground.
SHIPPING TIME ESTIMATES
Q: When is my order shipped?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m.
to 4:00 p.m. EST) are typically processed and shipped within one business day. Please
allow for an average of one additional business day for processing.
For expedited
shipping, orders must be made before 12:00pm Eastern time to guarantee that your
order is processed same day. If your shipping information does not match
your billing information, there may be a delay in order processing. For consumer
protection, all orders are subject for review, including credit card authorization
and verification. On occasion, this may cause a slight delay in processing your
order. Your patience is greatly appreciated. Business days are limited to M-F 8:00
a.m. to 4:00 p.m. EST, not including holidays.
No Saturday or Sunday deliveries. Once an order has processed, delivery
time depends on the chosen shipping method.
SHIPPING TO P.O. BOXES
Q: Can I ship an order to a P.O. box?
A: No. We can no longer ship to P.O. Boxes. However, orders shipped to A.P.O. or
F.P.O., boxes within the United States are automatically shipped via USPS Ground.
INTERNATIONAL SHIPPING
Q: Can I ship an order to a foreign country?
A: At this time, MARCIANO.com can only ship orders to addresses located within the
48 continental United States as well as Alaska and Hawaii. Orders being delivered
to Alaska and Hawaii are shipped via USPS (unless the Next Day or 2nd Day Air option
is chosen), and may take 7-14 days for ground delivery. Canadian customers, please
visit
SHOPMARCIANO.ca.
SHIPPING TO MULTIPLE ADDRESSES
Q: Can I ship an order to multiple addresses?
A: If you would like to send a shipment to more than one address, you will have
to place separate online orders for each destination, or place your order by phone
at
1-866-44-MARCIANO (62724).