Please note that Customer Care will be closed on Friday, August 29 after 12:00 p.m. (EST) and Monday, September 1, 2008 in observance of the Labor Day holiday.
Your order may be delayed 1-2 business days if placed prior to the holiday.
We will be available again to assist you on Tuesday, September 2, 2008 at 8:00 a.m. (EST).
We apologize for the inconvenience and wish you a safe and happy holiday weekend.
PRIVACY POLICY
Q: Where can I learn more about your Privacy Policy?
A: To read the MARCIANO.com Privacy Policy,
click here.
YOUR INFORMATION
Q: Does MARCIANO.com sell my information to other companies?
A: MARCIANO compiles customer information in an effort to improve and enhance our
customers' online shopping experience. We may use this information for marketing
and promotional purposes. We do NOT provide or sell online customer information
to any outside companies or third parties. If at any time you wish to remove Your
Profile information, please email us at
customerservice@marciano.com, and type "Remove Profile Information" in the
subject line of your e-mail.
ONLINE SECURITY
Q: When I order online is my credit card information secure?
A: Providing a safe and secure environment for your order information is our top
priority. MARCIANO protects the security of your online transaction by taking advantage
of Secure Sockets Layer (SSL) technology. The MARCIANO Online Store uses digital
certificates provided by Verisign, which are required for SSL, the industry standard
for encryption. SSL technology encrypts data, allowing only MARCIANO to decode your
information, and therefore creates a secure environment for Internet transactions.
To verify a secure connection, view the lower corner of your browser. If you see
a whole key or a closed lock icon (depending on your browser) your connection is
secure. You can also verify a secure connection by checking your url window. If
your connection is secure, the first characters of the site address will change
from "http" to "https."
To further protect your security, we suggest you sign off your account and close
your browser window after you have finished your visit, especially if you are using
a computer that is shared by others. If you're not comfortable shopping online and
would prefer to place your order by phone, please call Online Customer Service toll-free
at 1-866-44-MARCIANO (62724), Monday through Friday, 8:30 a.m. to 6:00 p.m. (EST).
TECHNICAL QUESTIONS
Q: What browser works best with the MARCIANO.com site?
A: Our technical team makes every effort to ensure the site will be compatible with
every browser, but the MARCIANO.com site is currently optimized for Internet Explorer
5.0 browsers and above, with a screen resolution set to 1024X768. Javascript and
Cookies must be enabled. Please see your browser's help section for more information.
Q: How do I view the Flash elements on the site?
A: To view our interactive features, you will need Flash 5.0 or higher installed.
You can upgrade or download it from Macromedia's website at
www.macromedia.com.