RETURN POLICY
Q: What is Marciano.com's Return Policy?
A: Marciano.com gladly accepts the return or exchange of full-priced merchandise
purchased from Marciano.com with the original receipt and tags attached for up to
30 days after purchase. We'll happily accept the return or exchange of unworn, unwashed
or defective items. All swimwear, innerwear, pierced jewelry, fragrances and body
lotions, however, are final sales. Full-priced merchandise returns are refunded
in the method of original payment. If the item was a gift purchased online, send
it back to Marciano.com, along with your online gift receipt, to receive a gift
card redeemable online or at any Marciano store. Sale merchandise may be exchanged
only.
RETURNS TO A STORE, BY MAIL, & EXPRESS EXCHANGES
Q: How can I return or exchange merchandise ordered from Marciano.com?
A: Simply choose one of the following convenient options to make a return or exchange:
1. Return To A Store
Returning has never been easier. Simply bring the item(s), along with your original
receipt, photo ID, and the credit card you used when you placed your order, to any
Marciano retail store. You will be refunded the price of the merchandise and any
applicable taxes. Please note shipping charges are not refunded. Use our
Store Locator to find the closest Marciano store.
2. Return By Mail
Complete the Return Form included in your original shipment and enclose it with
the item(s) in its original packaging (when possible). Affix the enclosed shipping
label to ensure correct delivery. Packages must be returned pre-paid; we are unable
to accept COD deliveries. We are not responsible for items lost in the mail.
Please note that this option is available only for items ordered from Marciano.com.
If your item came from a retail store, it must be returned to a store.
If you have misplaced your MARCIANO Return/Exchange label, please send your pre-paid,
insured package to:
Marciano.com
E-Commerce Returns Door #6
10610 Freeport Drive
Louisville, KY 40258
Refunds are processed when item(s) are received. Refunds are given for the price
indicated on the original receipt and any applicable taxes. Shipping charges are
not refunded. Credits for returned merchandise will be issued to the original credit
card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
3. Express Exchange
Simply call this toll-free number: 1-866-44-Marciano (62724), and order your replacement
merchandise via
Express Exchange. In-stock merchandise will be shipped within
approximately 24 hours at no extra charge for shipping and handling. We will charge
your credit card for new merchandise and refund your credit card for your returned
merchandise upon receipt.
RETURNS WITHOUT RECEIPT
Q: What if I need to make a return, but I've lost my original receipt?
A: If you wish to return your item to Marciano.com, simply include a note along
with your order that includes your order number and your full name (you can find
the order number on the order confirmation email you originally received or if you
were a registered Marciano.com shopper at the time by logging in to your Marciano.com
account and viewing your order history). If you wish to return your item to a store,
an exchange may be made for merchandise of equal or lesser value. If you have further
questions or require additional assistance, please email our Customer Service department
by
clicking here.
GIFT RETURNS
Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, you must first reference where the
item was purchased:
1. If the gift was purchased online: Send it back to Marciano.com, along
with your online gift receipt, within 30 days of the original purchase to receive
a gift card redeemable online or at any Marciano store IMPORTANT: If you wish to
receive a gift card in the mail upon return, please note your request on the back
of the online gift receipt, otherwise, a refund will be issued back to the original
credit card used for the purchase. You may also return a Marciano.com item to a
Marciano store. Please refer to our return policy above for more details on returning
to a Marciano store.
2. If the gift was purchased in a Marciano Store: Return it to a Marciano
store, along with your gift receipt, within 30 days of the original purchase. If
your item was not purchased online, you may not return it to Marciano.com. Please
refer to our return policy above for more details on returning to a Marciano retail
store.
3. If the gift was purchased at a retailer other than Marciano: The merchandise
must be returned to the store from which it was originally purchased and is subject
to the return policy of the originating retailer.
Note: If you have any questions about the return policy, please call Customer Service
at 1-866-44-Marciano (62724).