Billing & shipping

A Note on Offers, Sales, Promotions and Discounts: Unless otherwise stated, prices on full price, sale and promotional items and affiliate offers cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable to all sizes, colors or styles. Quantities are limited; no rain checks will be issued. Offers are not valid on previously purchased merchandise or purchases of gift cards. GUESS?, Inc. reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice.

Where I can track the status of my order?

Your Marciano tracking number will be included in your shipment confirmation email. If you are registered at Marciano Online, simply Sign In with your Username and Password and go directly to the Order History section. Follow the link directly to the UPS site and enter your Marciano tracking number.


NOTE: It may take up to 24 hours before your tracking information is available online

What payment methods are accepted?

Marciano Online accepts Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Union Pay, Paypal, and Gift Cards. Please note that PayPal and Gift Cards cannot be combined at this time. With credit card orders, we will not bill your card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. Marciano reserves the right to request additional identification, if this is needed, we will contact you by e-mail or telephone.

Shipping options

What are my shipping options to Canada?


Local Time Frames:

Priority / Next Day / $40 CAD

Expedited / 1-2 Days / $25 CAD

Standard / 1-3 Days / $13 CAD


Regional Time Frames:

Priority / Next Day / $40 CAD

Expedited / 1-4 Days / $25 CAD

Standard / 3-6 Days / $13 CAD


National Time Frames:

Priority / Next Day / $40 CAD

Expedited / 2-8 Days / $25 CAD

Standard / 4-10 Days / $13 CAD


*Unless stated otherwise, free shipping offers apply only to Standard Ground Shipping.


*National Shipping applies to Yukon, Northwest Territories, and Nunavut.


**For Expedited and Next Business Day shipping, orders must be placed Monday through Friday before 11:00 a.m. PT to be shipped the same day. Packages will be shipped and delivered Monday-Friday (excluding holidays). Orders placed after 11:00 a.m. PT on Friday or any time on Saturday and Sunday do not ship until the following Monday.


***Time in transit varies on origin and destination. Not all areas are eligible for expedited or overnight shipping. Please contact Customer Care at 1-877-44-GUESS (1-877-444-8377).

How long will my order be available to pick up?

Your package will be available for 7 calendar days. An email reminder will be sent to you if your package if it is not picked up before the 7 days expire and the order is returned to us.

Shipping time estimates

Business days are limited to Monday through Friday, 6:00 a.m. to 5:00 p.m. PT. We do not ship on Saturdays, Sundays or holidays and we do not ship to P.O. Boxes. Please allow an average of one additional business day for processing and note that your order may be shipped in multiple packages at no extra charge to you. For consumer protection, all orders are subject to review, including shipping/billing verification and credit card authorization and verification. On occasion, this may cause a slight delay in processing your order. During peak holiday periods, orders may take longer to process and ship. Once an order has been processed, actual delivery time depends on the chosen shipping method. GUESS?, Inc. is not responsible for delays in shipping or delivery that result from factors outside its control. Under any circumstance, GUESS?, Inc. is not responsible for incidental or consequential damages. Second Day and Next Day shipping services are not available for certain remote destinations.

How do I place a gift order?

When placing your order, please select "Is this a Gift?" during the checkout process. Price tags will be removed from the item(s) and a gift receipt with no pricing information will be included with the order. You may also include a brief message that will be printed on the gift receipt.

Where does Marciano online accept orders from?

We are able to accept orders within all 50 United States. Canadian customers, please visit:

GUESS.com/ca/

MARCIANO.com/ca/

GUESSFACTORY.com/ca/

null